We believe every client’s time is valuable and therefore do our utmost to respect your time and expect our clients to respect the time we put aside for your appointment. Therefore, due to our commitment to providing the best possible experience for all of our patients, we have a strict 24 hour cancellation policy.
From 1st June 2021 a $50 deposit will be required to secure an appointment with a Doctor, Nurse or for a specialised laser treatment. No deposits are required for consultations. If 24 hours cancellation notice is not provided, or you do not attend a scheduled appointment, we reserve the right to retain your deposit. If the missed appointment is part of a prepaid series, the prepaid treatment will be forfeited. If the missed appointment is a gift voucher redemption, $50 value will be deducted.
In the case of an appointment being cancelled or postponed prior to the 24 hour cancellation period, the client may choose to keep the $50 credit on their account for future use or they may choose to have the $50 deposit refunded.
Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if a product is deemed faulty it may either be replaced or refunded. We do not refund for change of mind.
Make an Enquiry
If you have any questions or would like to make a booking then please get in touch.
Call us on 07 5593 3388 or submit the form below.